Return & Refund Policy

📌 Introduction

At zentrro, we are committed to offering high-quality digital products . Due to the nature of our products , specific return and refund conditions apply.

📥 Digital Products 

❌ No Automatic Returns or Refunds

Once a purchase is made and the digital product is downloaded or accessed, no returns or refunds can be granted, following consumer laws regarding digital content.

✅ Exceptional Refund Cases

A refund may be considered under the following exceptional circumstances:

• Billing error (duplicate payment or technical issue)

• Inability to access the file after multiple attempts

• Content clearly does not match the product description

To request a refund, please contact us within 7 days of your purchase at:
📧 contact@zentrro.com
Include your order number and a clear explanation of your request.

🕒 Processing Time

If your refund request is approved, it will be processed through the same payment method within 7 to 10 business days.

ℹ️ Non-Refundable Situations

Refunds will not be granted for:

• Change of mind

• Misunderstanding of the content prior to purchase

• Failure to download or access the product

 Thank You for Your Understanding

We strongly encourage you to carefully read each product description before purchasing. At zentrro, your satisfaction and inner growth are our priorities 🌱.